Terms and Conditions
General Terms of Service
These terms and conditions govern the use of Cazinostra Casino and all associated services provided through the website and mobile platforms. By creating an account and using the casino’s services, players agree to be bound by these terms in their entirety. The casino reserves the right to amend these terms at any time, with changes taking effect immediately upon publication on the website. Continued use of the service following amendments constitutes acceptance of the revised terms.
Account Registration and Verification
Players must be at least 18 years of age and legally permitted to gamble under the laws of their jurisdiction to register an account. Only one account per person, household, and IP address is permitted. The casino employs verification procedures to confirm player identity, age, and address before processing withdrawals. Required documentation typically includes government-issued photo identification, proof of address dated within the last three months, and copies of payment methods used for deposits.
False or misleading information provided during registration constitutes grounds for immediate account closure and forfeiture of any balances. Players are responsible for maintaining the confidentiality of their login credentials and must notify customer support immediately if unauthorised access is suspected. The casino is not liable for losses resulting from compromised account security due to player negligence.
Deposits and Payment Methods
Minimum deposit amounts vary by payment method but typically start at £10. Maximum deposit limits are set according to player verification status and account history. All deposits are processed in British pounds, with currency conversion fees applied to transactions originating in other currencies. The casino does not charge fees for deposits, though payment providers may impose their own charges.
Deposits are credited to player accounts immediately in most cases, though certain payment methods may experience processing delays. Players are responsible for ensuring sufficient funds are available in their payment accounts to cover deposits. Chargebacks or payment reversals initiated without valid cause result in account suspension and potential legal action to recover funds.
Withdrawals and Processing Times
Withdrawal requests are processed within 24-48 hours following account verification completion. Pending withdrawals may be cancelled by players during the processing period, with funds returned to the casino balance. Minimum withdrawal amounts are set at £10, whilst maximum withdrawal limits vary by player VIP status and payment method.
Winnings must be withdrawn using the same payment method used for deposits where possible, in accordance with anti-money laundering regulations. Alternative withdrawal methods may be arranged in cases where the deposit method does not support withdrawals. The casino reserves the right to request additional verification documentation before processing large withdrawals or in cases of suspected fraudulent activity.
Bonus Terms and Wagering Requirements
All bonuses are subject to specific terms including wagering requirements, game restrictions, maximum bet limits, and expiration periods. Wagering requirements specify the number of times bonus funds must be wagered before withdrawal is permitted. Different game types contribute varying percentages towards wagering requirements, with slots typically contributing 100% whilst table games contribute less.
Maximum bet limits apply during bonus wagering, typically set at £5 per spin or hand. Exceeding maximum bet limits may result in bonus forfeiture and voiding of associated winnings. Bonuses expire after a specified period, usually 30 days from activation, with any remaining bonus funds and winnings removed upon expiration. Players may opt out of bonuses by contacting customer support before making deposits.
Game Rules and Fair Play
All games operate using certified random number generators that ensure fair and unpredictable outcomes. The casino prohibits the use of automated betting systems, bots, or any software designed to gain unfair advantages. Irregular play patterns including low-risk betting strategies designed to convert bonus funds with minimal risk may result in bonus forfeiture and account restrictions.
Game malfunctions void all affected bets and payouts, with stakes returned to player accounts. In the event of disputes regarding game outcomes, the casino’s transaction logs serve as the definitive record. Players are responsible for understanding game rules before wagering real money, with demo versions available for most games to facilitate learning.
Responsible Gambling and Self-Exclusion
The casino provides comprehensive responsible gambling tools including deposit limits, loss limits, session time limits, and reality checks. Players can set these limits through their account settings, with increases subject to cooling-off periods before taking effect. Self-exclusion options range from 24-hour cooling-off periods to permanent account closure.
The casino partners with GamStop, BeGambleAware, and GamCare to provide support resources for problem gamblers. Players concerned about their gambling habits are encouraged to seek help through these organisations. Self-excluded players are prohibited from creating new accounts, with sophisticated detection systems in place to prevent circumvention of exclusions.
Intellectual Property and Content Usage
All content on the casino website including text, graphics, logos, and software is protected by copyright and trademark laws. Players are granted a limited, non-exclusive licence to access and use the casino for personal entertainment purposes only. Commercial use, reproduction, or distribution of casino content without express written permission is strictly prohibited.
Game content is licensed from third-party providers and remains the intellectual property of those providers. The casino does not claim ownership of player-generated content such as chat messages but reserves the right to monitor and moderate such content to maintain a safe environment.
Limitation of Liability
The casino is not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond its reasonable control. Players accept that gambling involves risk and that losses are possible. The casino does not guarantee continuous, uninterrupted access to services and may suspend operations for maintenance or other legitimate reasons.
Maximum liability for any claim against the casino is limited to the amount deposited by the player in the six months preceding the claim. The casino is not liable for indirect, consequential, or punitive damages arising from use of its services.
Governing Law and Dispute Resolution
These terms are governed by the laws of the United Kingdom, with disputes subject to the exclusive jurisdiction of UK courts. Players agree to attempt resolution of disputes through the casino’s customer support channels before pursuing legal action. The casino subscribes to an independent alternative dispute resolution service for unresolved complaints, with contact details available through customer support.
Contact Information
For questions regarding these terms or any aspect of casino operations, players may contact customer support through live chat, email, or telephone. Support is available 24 hours a day, seven days a week. Written correspondence may be directed to the casino’s registered office address as displayed in the website footer.